Orders, Changes, Shipping, Returns
WHERE IS THE STORE BASED?
Thunder Bay, Ontario, Canada
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF CANADA?
Of course! We ship internationally to most countries!
HOW DO I CHECK MY ORDER STATUS?
You will receive an e-mail notification during every step of the order, from submission to shipping. If you create an account on our website, you will also be able to check your order status. Please keep in mind that our emails might go to your junk mail box, so make sure to add us to your exceptions.
WHAT IF I NEED TO MAKE A CHANGE TO MY EXISTING ORDER?
Please contact email@example.com to change or cancel an existing order before it is shipped.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Approximate standard shipping times are as follows…
Canada: 3-5 business days
The United States: 5-7 business days
South America: 10-20 business days
Europe: 5-15 business days
Asia: 5-15 business days
Africa: 10-20 business days
I NEED TRACKED OR FASTER SHIPPING, IS IT AVAILABLE?
Tracking is not included with our standard shipping option, but it is included with all express shipping. Unfortunately, for the time being, express shipping is not available to anyone outside of Canada or The United States.
If your package is lost in transit and tracking was not purchased, we will not be able to assist in locating your package, nor will we be able to refund your order.
MY ITEM HAS NOT ARRIVED YET. WHAT DO I DO?
If it has been longer than 20 business days, please contact us at firstname.lastname@example.org and we will try to sort out the situation to the best of our abilities.
WHAT IS THIS STORE’S RETURN AND EXCHANGE POLICY?
Unfortunately we will not accept returns or do exchanges. However, if you happen to order the wrong size for your t-shirt before it is shipped, we can definitely change it for you. Anything that has been shipped out will not be changed. We believe in giving a shirt to a friend or relative if it’s the wrong size. :3
I’VE CHANGED MY MIND. CAN I CANCEL MY ORDER AND RECEIVE A FULL REFUND?
As long as the order has not been shipped, then please contact us at email@example.com and we will work it out with you and offer a refund.
WHAT IF SOMETHING IS WRONG WITH MY ORDER?
If you have a problem with an order from this store, please contact the store directly through the Contact Us link or email us directly at firstname.lastname@example.org
HOW DO I PAY FOR MY ORDER? IS IT SECURE?
Our checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. PayPal accepts Visa, MasterCard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
CAN YOU DESIGN SOMETHING SPECIFICALLY FOR ME?
While it takes a long time to think of something unique, we cannot do custom orders. However, we will have polls once in a while to see what our fans are most interested in! We’re happy to take ideas as long as everyone enjoys the product! :3
DO YOU EVER SPONSOR?
As we do not have enough time, we will not be doing sponsorships at the moment.